30 Day “Make it Right” Policy
Here at ShoesCharms, we want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.
For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Cancellations and Amendments
All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to shipping.
Once your order has gone to shipping, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.
- Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future production.
At ShoesCharms, we understand that gift-giving can be a complex art. If you’ve ordered or received a ShoesCharms product as a gift and it needs to be returned, our standard policies will apply.
- PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
- Prepaid Card: Refunds cannot be processed to prepaid cards.