SHIPPING POLICY

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-5 business days.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA – Within 15-20 business days
  • Canada – Within 15-30 business days
  • Western Europe – Within 15-30 business days
  • Australia/NZ – Within 15-30 business days
  • Rest of the World – Within 15-35 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

I DIDN’T RECIEVE MY ORDER

Please email us: shoescharms.com@gmail.com, quoting your order number from the confirmation email/SMS message. We’ll help track down your order.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It’s unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.

 

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